Palmer Custom Builders client testimonials
"When we talked with Gary Palmer initially, what I liked was that no matter what question you asked, Gary not only knew the answer, but he anticipated other things. He’d say things like, "When we remove these cabinets, there will not be hardwood floors underneath, and we’re going to have to refinish the rest of the floor to make these new sections blend in." Maybe because he is also a builder, he was able to anticipate things that could become issues and address them from the beginning. We also really liked the design Palmer Custom Builders created for our kitchen. They built an island and really opened up the space. Gary convinced us to remove a dropped soffit, and it really has made a huge difference - the kitchen looks 30 percent bigger and much brighter. Gary initially told us our project would probably take 10 weeks, but he might be able to do it in eight; it actually took him about five weeks. But what was most impressive was the way they handled one situation. They had boarded off our kitchen with plastic sheathing because of our cats - to keep them away from the loose wires and open walls. One afternoon, the drywall guys left enough of an opening for the cat to notice that he could get underneath, and he jumped the wooden barrier and got into the kitchen. After I caught him and got him out, I called Gary. It was late in the day, probably about 4:30 p.m., but within 30 minutes, he had two guys at our house. They extended the barrier in such a way that they could work on the walls without ever having to take the barrier back down. For them to respond to our concern that quickly, that late in the day, and have figured out a plan while they were driving here, because they knew exactly what they were going to do by the time they got here; that was really when I knew that we had picked the right people to work on our home." — Alan & Helen Beer, Kitchen remodel & home repairs
"We had a screened porch off the breakfast area. Palmer Custom Builders was able to keep its existing roof, but enclose the rest of the room, so we ended up with an extra fun morning room adjacent to the kitchen and dining area. It has made the house look and feel so much bigger with the added heated square footage. We recently had a Halloween party, and everything just flowed so much better thanks to that great extra space. Our kitchen was also 10 years old, so we had some updating to do to get it up to today’s standards. The cabinets were in poor shape, with all of the white thermofoil peeling off. We added stained wood cabinets, granite counter tops and "debrassed" the fixtures to give it a much more current look. It was great that the Palmers had an interior designer who could guide me through picking the granite, tile backsplash, light fixtures, etc. That was really helpful. They kept things moving the whole time they were working on our project. They established the time frame at the beginning and really were able to keep to it, which is something we really appreciated - especially with two young kids. They were actually finished three weeks before they had promised. We were very happy and impressed with that. They really kept the ball rolling, and everything just fell into place." — Kimber & Trey Morgan, kitchen, master bath remodel & morning room addition
"I started off wanting to have my kitchen and bathroom redone. My house was built in 1959, and the bathroom was really tiny. I also had a list of about 60 items that I wanted to have fixed...when you have an older house, there are lots of things that need work. I found Gary Palmer on the web initially. After I learned about him and his qualifications, I wanted to meet them and see their office in person and make sure that everything was as it should be. What I really appreciated was that when we first started looking at what needed to be done, Gary brought everyone together. I have a good sized driveway , but we had so many people come to look and see and decide what needed to be done that there were pickup trucks all the way down my driveway and around the block. Everyone came at once... the demolition people, the flooring guys, the air conditioning company, the painter, the plumber, and of course, Gary himself. Everyone was here on that one day to look at the house, talk with Gary and then explain to me what needed to happen. I thought that was pretty amazing that he was able to bring that many professionals together in one place at one time - to make all those schedules work. They had talked about how they were able to coordinate, but this really demonstrated how this company could bring it all together. It was really nice to have everyone who would be involved in the project there to look at the house and tell me what needed to happen for everything to come together. The house is so very nice now. They’ve brought everything up to date, and the difference between before and after is so drastic and so dramatic." — Jill Robbins, kitchen & master bath renovation and extensive home repairs
"Thank YOU for your wrap-up letter, which was consistent with your pristine methods in planning and managing the construction of my room addition. The trust factor in the process was BIG for me... from our first phone contact, you inspired trust, which endured and proved justified. Certainty and quality were also biggies, and at each phase of the project, I was impressed by your orderly decision-making, attention to detail, and consideration of my input. As the room took shape, trust grew. The skill of the workers and [the quality of their work was] amazing. They were courteous, polite, considerate, always careful to minimize household disruption, professional, reliable, and they went about their tasks quickly and delivered the quality you promised. Drama freedom was a great comfort! Even though the weather never did cooperate, there was never a day of cloudy human issues or confusion. All of the steps you initially described were handled smoothly and the [Renovation and New Construction Guide] kept me well informed of what to expect in advance. It was all a happy time for me, due to the high quality of integrity and professionalism you consistently exhibited. THANK YOU!... I will also aggressively recommend you to others who have projects in their plans and want the best contractor ever!" — Elaine Armstrong, room addition
"We had been trying to do this project for three years. We had told each person we talked with that we needed to see what the finished product was going to look like. Gary Palmer actually came out with his team and showed us just that. They drew it out in three-dimensional form, so we could see it from different angles. He brought us into his office and showed us examples of their finished work and just made us feel very comfortable. We had been debating on whether we wanted to move or remain in the home, but with the condition the house was in, we didn't think it would sell. Now, number one, we have this beautiful house, and number two, if we wanted to sell it, we could. I'm glad we went through it... everyone who walks through here loves it and wants to know who did it." — Mike Gracer, extensive home renovation
"Working with Palmer Custom Builders was a good experience. We love the sunroom; we live out here. It's been a year since it's been finished, and I'd recommend Gary anytime. Gary had it all mapped out and would tell me what we could or could not do and why. We had a very good working relationship." — Rosemary Vincent, new sunroom
"They were very helpful in getting subcontractors...It was very useful to be directed to good people to help us get things we needed, like tile, countertops and granite. I would recommend them in the future. In fact, we did recommend them to a person we knew from work who they've since completed a porch for." — Steve Casper, repairs and kitchen renovation
"I knew I needed to make a few repairs on my home to get it ready to sell. I called Gary, who was referred to me by my landscaper. He did a quick walkthrough, pointed out some issues and suggested that I get a pre-sale inspection done... we then contracted Gary to do the work. It wasn't a big job - the major portion of it was a palladium window in the great room that had fogged over. It was like that when I bought the house, but in today's market, you don't want to put a house on the market that needs any repairs... Gary's guys were great to deal with. Gary himself came out several times to make sure that the work was being done well, which it was. The painters and carpenters were wonderful. The window guy came out when I wasn't home. I came back to find that the window had been replaced, painted, looked wonderful and I would have never even known that they were there. We were working on a timeframe, because I wanted the house to be ready to put on the market in two weeks. Gary got everything done, and the house sold in one day. I can't say that's the sole reason that the house sold so quickly, but it definitely didn't hurt that the house was in perfect condition." — Sue Melman, repairs on a home she was preparing to sell
"Gary also coordinated the backyard. We initially were going to modify a huge tree in the back of our little yard, but when they discovered that it was rotten, we had to take it down, which of course totally bombed the backyard. Gary coordinated everything with a landscaper who did a really nice job. Throughout the project, he connected us with very good people who knew their crafts. Each one he supplied was knowledgeable, professional and followed through very nicely." — Janet Lundberg, screened porch and deck addition
"We moved out to Waxhaw to a property on 11 acres. We have horses, and my husband decided that he wanted to have chickens. We purchased a coop from a man in Pennsylvania, and along with that, we needed an enclosed pen run so that the chickens could come out in the day and still be protected. Palmer Custom Builders put together the run and attached it to the coop. Gary said they had never done anything like that before, but he wasn't afraid to do it. The house was built in 1987 and needed some updating. The whole inside had to be painted. They finished a three-car detached garage, which is quite large, and finished off the whole upstairs, which now includes an awesome rec room, a full bathroom, a little kitchenette and additional living space. In the main house, a lot of windows were unfinished, there was no trim and that look didn't fit the price point of the home. So Palmer Custom Builders copied the style that was already there - a more rural-looking flat trim - and trimmed them out to flow with the style of the house. Because of the age and the nature of the home, it needed a lot of electrical work. Gary did a wonderful job of finding things that my husband and I wouldn't have had a clue to look for and which the inspection report did not pick up on. They have a great personal touch. They spend time really getting to know you, and I just got the feeling that Gary Palmer wouldn't do anything in this home that he wouldn't do in his own, and that's very comforting." — Sharon Albright, Sharon Albright conducted renovations on her existing home as well as the home her family was moving into, which included a bonus room and garage finish out and correcting electrical and plumbing issues to bring the structure up to code.
"It's such a pleasure to have someone we can count on, and Gary has never let me down," says Kim McCorkle, for whom Palmer Custom Builders built a sunroom and completed numerous renovations. Yet it was something else that left a lasting impression. "When we renovated the kitchen, we decided to leave the existing doors out to the sunroom. Well, my son fell on their metal tracks. Twenty-two stitches later, on our way home from the emergency room on a Saturday night, I called Gary and asked if he could do something about them. By Tuesday morning, his guys were there, ripping up the tracks and replacing the thresholds. They just have wonderful service. I wouldn't have anyone else do anything in our home." — Kim McCorkle
"The best part of working with Palmer Custom Builders was that they had total control of the job. That was very important to us, since we both work, leave early in the morning, and don't come home until early evening. It was important to us to know that everything was being handled. If they had any questions, they had them ready for us early in the morning, so that we could answer them. That kind of coordination is sometimes hard for contractors to do on a long-term project, but they managed it well." — Janet Lundberg
"Both Gary and Pam Palmer worked with me every step of the way...I would do it again, anytime", says Sharon Dye of her experiences building a custom home with Palmer Custom Builders." — Sharon Dye
"We just wanted to let you know how pleased we are with the work you just completed on our master bathroom. We had some major water problems and damage, and you and your crew were prompt and professional in addressing the problems and completing the work." — Dave and Lissa Archer
"Thank you for your fine efforts in our recent project to upgrade and repair the exterior of our home. At 20 years old, several problems had developed, which required much creativity and a broad array of trades and skills to complete the tasks at hand. Everything has been completed to our total satisfaction." — David and Tina Boyuka
"It has been 8 months since you finished our fantastic sun room that we really enjoy daily. You made it so comfortable and convenient. Every detail complements our life style. The room is perfect. From the beginning of the project to the end you made our experience with Palmer Custom Builders and every member of your crew very easy and pleasant. Our sun room is the envy of the neighborhood. Just the other day a visitor could not believe the sun room was an addition. Your design, which included much more than we expected, fits right in with the style of our original house. Please feel free to bring your customers by to show them how a professional builder delivers what he promises. We love showing off your creation." — Bob Janet
"The first job Palmer Custom Builders did for me was finishing off my bonus room. That was six years ago. One year after that, they built a roof over my back patio, and then two years ago I had them add another full bath upstairs. Now they are building my new house. I can't say enough about Gary and the people that have been working for him. I have been very happy with each job from the start, and now working with both Gary and his wife Pam on my new home has been such an all-together pleasure. I have spoken with people who have had troublesome experiences with builders, but during this time, I'm not finding that at all. We've worked together from the very beginning and it's been a truly pleasurable experience; one that I would enjoy doing all over again." — Sharon Dye
"Gary also coordinated the backyard. We initially were going to modify a huge tree in the back of our little yard, but when they discovered that it was rotten, we had to take it down, which of course totally bombed the backyard. Gary coordinated everything with a landscaper who did a really nice job. Throughout the project, he connected us with very good people who knew their crafts. Each one he supplied was knowledgeable, professional and followed through very nicely." — Janet Lundberg
"They were very helpful in getting subcontractors...It was very useful to be directed to good people to help us get things we needed, like tile, countertops and granite... I would recommend them in the future. In fact, we did recommend them to a person we knew from work who they've since completed a porch for." — Steve Casper
"Working with Palmer Custom Builders was a good experience. We love the sunroom; we live out here... It's been a year since it's been finished, and I'd recommend Gary anytime. Gary had it all mapped out and would tell me what we could or could not do and why. We had a very good working relationship." — Rosemary Vincent
